Production times: Made to Order requires time and care
Since T.SILK COLLECTION follows a Made to Order approach, production times vary based on the type of product . Below are the indicative times for each item:
- Setino / Setino Duo / Topper : 20-25 days
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Top Sheet / Bottom Sheet / Duvet Cover : 7-15 days
- Pillow Case / Cushion : 5-7 days
- Full Set (Sheets + Pillowcases) : 7-15 days
- Accessories (Night Mask, Headband, Scrunchies) : 5-7 days
Any customization may extend these times, but will always be agreed with the customer.
Logistics: sustainable packaging and fast shipping
To further reduce the environmental impact, T.SILK COLLECTION develops logistics internally and uses eco-friendly packaging made from reusable materials , such as paper and cardboard. Once the product is completed, it is shipped via fast courier, with delivery within 24-48 hours.
The Customer at the Center: A Protagonist in the Made to Order Process
In the Made to Order process, the customer is not just a buyer, but an active partner :
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Continuous communication : The customer is involved in every phase, from design to implementation.
- Customization : Each product is tailor-made to meet individual needs and preferences.
Transparency : The customer is updated on the production phases via email and newsletter, receiving all the information on the product and its characteristics.